5. Remove the cables that connect to all external devices.
6. If the services gateway is installed in a rack, have one person support the weight of
the services gateway while another person unscrews and removes the mounting
screws.
7. Place the services gateway in the shipping carton.
8. Cover the services gateway with an ESD bag, and place the packing foam on top of
and around the device.
9. Replace the accessory box on top of the packing foam.
10. Securely tape the box closed.
11. Write the Return Materials Authorization (RMA) number on the exterior of the box to
ensure proper tracking.
Packing the SRX4100 Services Gateway Components for Shipment
Follow these guidelines for packing and shipping individual components of the services
gateway:
•
When you return a component, make sure that it is adequately protected with packing
materials and packed so that the pieces are prevented from moving around inside the
carton.
•
Use the original shipping materials if they are available.
•
Place the individual component in an electrostatic bag.
•
Write the Return Materials Authorization (RMA) number on the exterior of the box to
ensure proper tracking.
CAUTION: Do not stack any of the services gateway components during
packing.
Related
Documentation
• Returning a SRX4100 Services Gateway or Component to Juniper Networks on page 75
• Contacting Customer Support on page 77
79Copyright © 2017, Juniper Networks, Inc.
Chapter 19: Contacting Customer Support and Returning the Chassis or Components
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