CHAPTER 9
Customer Support
•
Contacting JTAC Regarding Access Point Parts on page 79
Contacting JTAC Regarding Access Point Parts
If you receive your access point installation kit with any incorrect or damaged parts or if
parts are missing from the kit, contact Juniper Networks JTAC. You can contact JTAC 24
hours a day, seven days a week on the Web or by telephone:
•
Case Manager at CSC: http://www.juniper.net/cm/
•
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
If possible, retain the carton, including the original packing materials. Use them to repack
the product if you need to return it. Refer to the following checklist to ensure you have
received a complete installation kit.
The general access point installation kit includes:
•
One access point
•
One ceiling-mount bracket (WLA-BRKT-CLNG)
•
Mounting template
•
Ceiling rail adapter
•
Access Point Quick Start Guide
NOTE: You can order other mounting kit separately. See
http://www.juniper.net/us/en/products-services/wireless/wla-series/.
Related
Documentation
• Installing the WLA532 Access Point on a Suspended Ceiling Rail
• Installing the WLA532 Access Point on the Wall Using Hardware Kits
79Copyright © 2012, Juniper Networks, Inc.
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