Troubleshooting100 101
5 TROUBLESHOOTING
WARNING
Risk of electric shock and injury!
• Never perform repairs on your device yourself. Repairs to electric appliances may only be
carried out by your authorised Vorwerk Customer Service Centre.
• Do not continue using the electrical accessory heads or the power cord if they become
damaged.
• In case of damage, contact your Vorwerk Customer Service Centre.
• Should water get into the Kobold SP600 and/or the vacuum cleaner, ensure that both the
Kobold vacuum cleaner and the Kobold SP600 are completely dry before using them
again.
If your device is not working properly, it may be due to one of the following causes:
5.1 KOBOLD VK200 UPRIGHT VACUUM CLEANER
Fault Possible causes and rectification
The device does not run. The power cord may not be properly engaged in the
Upright Vacuum Cleaner.
• Ensure that the power cord is inserted correctly
(see chapter “2.2 Mains connection” on page 19).
The device doesn’t run and the
LEDs flash red.
During initial commissioning: During initial set up the
telescopic handle may not have been mounted cor-
rectly and so the electrical connection cannot be made
between the power cord and device.
• Pull out the mains plug.
• Extend the handle again up to the stop and allow it
to lock into place.
The device is already in use: Possibly the device has
overheated.
• Pull out the mains plug.
• Let the device cool down and try again.
If the fault still continues to occur:
• Contact the Vorwerk customer service (see chapter
“8 Services” on page 116).
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