Go to UEFI Setup ➙ System Settings ➙ Intel Optane PMEMs ➙ Security ➙ Press to Disable
Security, and input passphrase to disable security.
• Setup Utility
Go to System Configuration and Boot Management ➙ System Settings ➙ Intel Optane
PMEMs ➙ Security ➙ Press to Disable Security, and input passphrase to disable security.
c. Delete namespaces with command corresponding to the operating system that is installed:
• Linux command:
ndctl destroy-namespace all -f
• Windows Powershell command
Get-PmemDisk | Remove-PmemDisk
d. Clear Platform Configuration Data (PCD) and Namespace Label Storage Area (LSA) with the following
ipmctl command (for both Linux and Windows).
ipmctl delete -pcd
Notes: See the following links to learn how to download and use impctl in different operating
systems:
• Windows: https://datacentersupport.lenovo.com/us/en/videos/YTV101407
• Linux: https://datacentersupport.lenovo.com/us/en/solutions/HT508642
2. Install the PMEMs back to the target system, and upgrade system firmware to the latest version without
entering Setup Utility.
3. If the problem persists, overwrite PMEMs with the following ndctl command.
ndctl sanitize-dimm --overwrite all
4. Monitor the overwrite status with the following command.
watch -n 1 “ipmctl show -d OverwriteStatus -dimm”
5. When seeing all PMEM OverwriteStatus=Completed, reboot the system and see if the problem persists.
Monitor and video problems
See this section to solve problems related to a monitor or video.
• “Incorrect characters are displayed” on page 219
• “Screen is blank” on page 219
• “Screen goes blank when you start some application programs” on page 220
• “The monitor has screen jitter, or the screen image is wavy, unreadable, rolling, or distorted.” on page 220
• “The wrong characters appear on the screen” on page 220
• “Management controller remote presence cannot work” on page 220
Incorrect characters are displayed
Complete the following steps:
1. Verify that the language and locality settings are correct for the keyboard and operating system.
2. If the wrong language is displayed, update the server firmware to the latest level. See “Firmware
updates” on page 9.
Screen is blank
1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate it as a possible cause of
the problem: connect the monitor cable directly to the correct connector on the rear of the server.
Chapter 5. Problem determination 219
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