•  The server has the minimum memory that is needed to use the software. For memory requirements, 
see the information that comes with the software. 
Note: If you have just installed an adapter or memory, the server might have a memory-address 
conflict.
•  The operating system is on the ServerProven list (see 
https://static.lenovo.com/us/en/serverproven/ 
index.shtml
) and supported by your hardware.
•  The software is designed to operate on the server.
•  Other software works on the server.
•  The software works on another server.
2.  If you receive any error messages while you use the software, see the information that comes with the 
software for a description of the messages and suggested solutions to the problem.
3.  Check the operating system logs for any events related to your software and attempt to resolve them.
4.  Contact your place of purchase of the software.
Chapter 5. Problem determination 227