Lenovo x3550 M5 - Serverguide Problems

Table19.Serialdeviceproblemsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheSupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Thenumberofserialportsthat
areidentifiedbytheoperating
systemislessthanthenumber
ofinstalledserialports.
1.Makesurethat:
•EachportisassignedauniqueaddressintheSetuputilityandnoneofthe
serialportsisdisabled.
•Theserial-portadapter(ifoneispresent)isseatedcorrectly.
2.Reseattheserialportadapter.
3.Replacetheserialportadapter.
Aserialdevicedoesnotwork.1.Makesurethat:
•Thedeviceiscompatiblewiththeserver.
•Theserialportisenabledandisassignedauniqueaddress.
•Thedeviceisconnectedtothecorrectconnector(see“System-board
internalconnectors”onpage26
).
2.Reseatthefollowingcomponents:
a.Failingserialdevice
b.Serialcable
3.Replacethecomponentslistedinstep2oneatatime,intheordershown,
restartingtheservereachtime.
4.(Trainedtechnicianonly)Replacethesystemboard.
ServerGuideproblems
UsethisinformationtosolveServerGuideproblems.
Table20.ServerGuideproblemsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheSupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
TheServerGuideSetupand
InstallationCDwillnotstart.
1.MakesurethattheserversupportstheServerGuideprogramandhasa
startable(bootable)CDorDVDdrive.
2.Ifthestartup(boot)sequencesettingshavebeenchanged,makesurethatthe
CDorDVDdriveisfirstinthestartupsequence.
3.IfmorethanoneCDorDVDdriveisinstalled,makesurethatonlyonedriveis
setastheprimarydrive.StarttheCDfromtheprimarydrive.
TheMegaRAIDStorage
Managerprogramcannot
viewallinstalleddrives,orthe
operatingsystemcannotbe
installed.
1.Makesurethattheharddiskdriveisconnectedcorrectly.
2.MakesurethattheSAS/SATAharddiskdrivecablesaresecurelyconnected.
86LenovoSystemx3550M5InstallationandServiceGuide