Lenovo x3550 M5 - Microprocessor Problems; Monitor and Video Problems

Microprocessorproblems
Usethisinformationtosolvemicroprocessorproblems.
Table14.Microprocessor'ssymptomsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheSupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Theservergoesdirectlytothe
POSTEventViewerwhenitis
turnedon.
1.CorrectanyerrorsthatareindicatedbytheoperatorinformationpanelorLCD
operatingpanelassembly(see“Operatorinformationpanel”onpage19or
“LCDoperatingpanelassembly”onpage19).
2.Makesurethattheserversupportsallthemicroprocessorsandthatthe
microprocessorsmatchinspeedandcachesize.Toviewthemicroprocessor
information,runtheSetuputilityandselectSystemInformation➙System
Summary➙ProcessorDetails.
3.(Trainedtechnicianonly)Makesurethatmicroprocessor1isseatedcorrectly.
4.(Trainedtechnicianonly)Removemicroprocessor2andrestarttheserver.
5.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.(Trainedtechnicianonly)Microprocessor
b.(Trainedtechnicianonly)Systemboard
Monitorandvideoproblems
Usethisinformationtosolvemonitorandvideoproblems.
SomeLenovomonitorshavetheirownself-tests.Ifyoususpectaproblemwithyourmonitor,seethe
documentationthatcomeswiththemonitorforinstructionsfortestingandadjustingthemonitor.Ifyou
cannotdiagnosetheproblem,callforservice.
Table15.Monitorandvideo'ssymptomsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheSupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Testingthemonitor.
1.Makesurethatthemonitorcablesarefirmlyconnected.
2.Tryusingadifferentmonitorontheserver,ortryusingthemonitorthatisbeing
testedonadifferentserver.
3.Runthediagnosticprograms.Ifthemonitorpassesthediagnosticprograms,
theproblemmightbeavideodevicedriver.
4.(Trainedtechnicianonly)Replacethesystemboard.
Thescreenisblank.
1.IftheserverisattachedtoaKVMswitch,bypasstheKVMswitchtoeliminateit
asapossiblecauseoftheproblem:connectthemonitorcabledirectlytothe
correctconnectorontherearoftheserver.
Chapter3.Troubleshooting77