Problemdeterminationtips
Becauseofthevarietyofhardwareandsoftwarecombinationsthatcanencounter,usethefollowing
informationtoassistyouinproblemdetermination.Ifpossible,havethisinformationavailablewhen
requestingassistancefromLenovo.
ThemodelnameandserialnumberarelocatedontheIDlabelonthefrontoftheserverasshownin
thefollowingillustration.
Note:Theillustrationsinthisdocumentmightdifferslightlyfromyourhardware.
00000000000000000000
00000000000000000000
00000000000000000000
00000000000000000000
00000000000000000000
00000000000000000000
00000000000000000000
00000000000000000000
00000000000000000000
00000000000000000000
00000000000000000000
00000000000000000000
00000000000000000000
000000000000000000000
000000000000000000000
000000000000000000000
000000000000000000000
000000000000000000000
000000000000000000000
000000000000000000000
000000000000000000000
000000000000000000000
000000000000000000000
000000000000000000000
000000000000000000000
000000000000000000000
Figure29.IDlabel
•Machinetypeandmodel
•Microprocessororharddiskdriveupgrades
•Failuresymptom
–Doestheserverfailthediagnostictests?
–Whatoccurs?When?Where?
–Doesthefailureoccuronasingleserveroronmultipleservers?
–Isthefailurerepeatable?
–Hasthisconfigurationeverworked?
–Whatchanges,ifany,weremadebeforetheconfigurationfailed?
–Isthistheoriginalreportedfailure?
•Diagnosticprogramtypeandversionlevel
•Hardwareconfiguration(printscreenofthesystemsummary)
•UEFIfirmwarelevel
•IMMfirmwarelevel
•Operatingsystemsoftware
Youcansolvesomeproblemsbycomparingtheconfigurationandsoftwaresetupsbetweenworkingand
nonworkingservers.Whenyoucompareserverstoeachotherfordiagnosticpurposes,considerthem
identicalonlyifallthefollowingfactorsareexactlythesameinalltheservers:
•Machinetypeandmodel
•UEFIfirmwarelevel
•IMMfirmwarelevel
Chapter3.Troubleshooting91