Lenovo x3550 M5 - Automated Service Request (Call Home)

Step3.Whentheprompt<F2>Diagnosticsisdisplayed,pressF2.
Note:TheDSAPrebootdiagnosticprogrammightappeartobeunresponsiveforanunusual
lengthoftimewhenyoustarttheprogram.Thisisnormaloperationwhiletheprogramloads.The
loadingprocessmaytakeupto10minutes.
Step4.Optionally,selectQuittoDSAtoexitfromthestand-alonememorydiagnosticprogram.
Note:Afteryouexitfromthestand-alonememorydiagnosticenvironment,youmustrestartthe
servertoaccessthestand-alonememorydiagnosticenvironmentagain.
Step5.Typeguitodisplaythegraphicaluserinterface,ortypecmdtodisplaytheDSAinteractivemenu.
Step6.Followtheinstructionsonthescreentoselectthediagnostictesttorun.
Ifthediagnosticprogramsdonotdetectanyhardwareerrorsbuttheproblemremainsduringnormalserver
operation,asoftwareerrormightbethecause.Ifyoususpectasoftwareproblem,seetheinformation
thatcomeswithyoursoftware.
Asingleproblemmightcausemorethanoneerrormessage.Whenthishappens,correctthecauseofthe
firsterrormessage.Theothererrormessagesusuallywillnotoccurthenexttimeyourunthediagnostic
programs.
Iftheserverstopsduringtestingandyoucannotcontinue,restarttheserverandtryrunningtheDSA
Prebootdiagnosticprogramsagain.Iftheproblemremains,replacethecomponentthatwasbeingtested
whentheserverstopped.
Diagnostictextmessages
Diagnostictextmessagesaredisplayedwhilethetestsarerunning.
Adiagnostictextmessagecontainsoneofthefollowingresults:
Passed:Thetestwascompletedwithoutanyerrors.
Failed:Thetestdetectedanerror.
Aborted:Thetestcouldnotproceedbecauseoftheserverconfiguration.
Additionalinformationconcerningtestfailuresisavailableintheextendeddiagnosticresultsforeachtest.
ViewingthetestlogresultsandtransferringtheDSAcollection
UsethisinformationtoviewthetestlogresultsandtransferringtheDSAcollection.
Toviewthetestlogfortheresultswhenthetestsarecompleted,clicktheSuccesslinkintheStatuscolumn,
ifyouarerunningtheDSAgraphicaluserinterface,ortype:xtoexittheExecuteTestsmenu,ifyouare
runningtheDSAinteractivemenu,orselectDiagnosticEventLoginthegraphicaluserinterface.Totransfer
DSAPrebootcollectionstoanexternalUSBdevice,typethecopycommandintheDSAinteractivemenu.
•IfyouarerunningtheDSAgraphicaluserinterface(GUI),clicktheSuccesslinkintheStatuscolumn.
•IfyouarerunningtheDSAinteractivemenu(CLI),type:xtoexittheExecuteTestsmenu;then,select
completedteststoviewtheresults.
YoucanalsosendtheDSAerrorlogtotheSupportwebsitetoaidindiagnosingtheserverproblems.
Automatedservicerequest(callhome)
LenovoprovidestoolsthatcanautomaticallycollectandsenddataorcallLenovoSupportwhenanerroris
detected.ThesetoolscanhelpLenovoSupportspeeduptheprocessofdiagnosingproblems.
Chapter3.Troubleshooting69