Lenovo x3550 M5 - General Problems

Table7.CD/DVDdrive'ssymptomsandactions(continued)
•GototheSupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
TheDVDdriveisnot
recognized.
1.Makesurethat:
•TheSATAconnectortowhichtheDVDdriveisattached(primaryor
secondary)isenabledintheSetuputility.
•Allcablesandjumpersareinstalledcorrectly.
•ThecorrectdevicedriverisinstalledfortheDVDdrive.
2.RuntheDVDdrivediagnosticprograms.
3.Reseatthefollowingcomponents:
a.DVDdrive
b.DVDdrivecable
4.Replacethecomponentslistedinstep3oneatatime,intheordershown,
restartingtheservereachtime.
5.(Trainedtechnicianonly)Replacethesystemboard.
ACDorDVDisnotworking
correctly.
1.CleantheCDorDVD.
2.ReplacetheCDorDVDwithnewCDorDVDmedia.
3.RuntheDVDdrivediagnosticprograms.
4.ReseattheDVDdrive.
5.ReplacetheDVDdrive.
TheDVDdrivetrayisnot
working.
1.Makesurethattheserveristurnedon.
2.Inserttheendofastraightenedpaperclipintothemanualtray-releaseopening.
3.ReseattheDVDdrive.
4.ReplacetheDVDdrive.
Generalproblems
Usethisinformationtosolvegeneralproblems.
Table8.Generalsymptomsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheSupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Acoverlatchisbroken,an
LEDisnotworking,orasimilar
problemhasoccurred.
IfthepartisaCRU,replaceit.Ifthepartisamicroprocessororthesystemboard,
thepartmustbereplacedbyatrainedtechnician.
Theserverishungwhilethe
screenison.Cannotstartthe
SetuputilitybypressingF1.
1.See“Nx-bootfailure”onpage94formoreinformation.
2.See“Recoveringtheserverfirmware(UEFIupdatefailure)”onpage92formore
information.
Chapter3.Troubleshooting71