Lenovo x3550 M5 - Optional-Device Problems

Table16.Networkconnectionproblemsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheSupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Theserverwillnotconnectto
thenetwork.
1.Ifthenetworkadapterisnewlyinstalled,verifythatitissupportedbytheserver
(seehttp://www.lenovo.com/serverproven/).
2.Verifythenetworkadapterslotpowerstateandconfiguration(see“Usingthe
Setuputility”onpage36).
3.Checktomakesurethattheserverisproperlyconnectedtothenetworkand
thatthereisnodamagetothenetworkcables.
4.Checkthefirmwaredevicedriver.
5.ChecktheRetainTipsforrelatedissuesontheSupportWebsiteat
http://www.lenovo.com/support.
Theserverintermittentlylooses
connection.
1.Verifythatthenetworkrouterorswitchisoperatingproperly.
2.Checktomakesurethattheserverisproperlyconnectedtothenetwork.
3.Checkthefirmwaredevicedriver.
4.ChecktheRetainTipsforrelatedissuesontheSupportWebsiteat
http://www.lenovo.com/support.
Optional-deviceproblems
Usethisinformationtosolveoptional-deviceproblems.
Table17.Optional-deviceproblemsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheSupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Anoptionaldevicethatwas
justinstalleddoesnotwork.
1.Makesurethat:
•Thedeviceisdesignedfortheserver(seehttp://www.lenovo.com/
serverproven/).
•Youfollowedtheinstallationinstructionsthatcamewiththedeviceandthe
deviceisinstalledcorrectly.
•Youhavenotloosenedanyotherinstalleddevicesorcables.
•YouupdatedtheconfigurationinformationintheSetuputility.Whenever
memoryoranyotherdeviceischanged,youmustupdatetheconfiguration.
2.Reseatthedevicethatyoujustinstalled.
3.Replacethedevicethatyoujustinstalled.
Anoptionaldevicethatworked
previouslydoesnotworknow.
1.Makesurethatallofthecableconnectionsforthedevicearesecure.
2.Ifthedevicecomeswithtestinstructions,usethoseinstructionstotestthe
device.
3.IfthefailingdeviceisaSCSIdevice,makesurethat:
•ThecablesforallexternalSCSIdevicesareconnectedcorrectly.
80LenovoSystemx3550M5InstallationandServiceGuide