Lenovo x3550 M5 - Electronic Service Agent; Error Messages; Troubleshooting by Symptom; CD;DVD Drive Problems

Thefollowingsectionsprovideinformationaboutthecallhometools.
ElectronicServiceAgent
ElectronicServiceAgentmonitors,tracks,andcapturessystemhardwareerrorsandhardwareandsoftware
inventoryinformation,andreportsserviceableproblemsdirectlytoLenovoSupport.
Youcanalsochoosetocollectdatamanually.Itusesminimalsystemresources,andcanbedownloaded
fromtheLenovowebsite.FormoreinformationandtodownloadElectronicServiceAgent,goto
http://www-01.ibm.com/support/esa/.
Errormessages
ThissectionprovidesthelistoferrorcodesandmessagesforUEFI/POST,IMM,andDSAthataregenerated
whenaproblemisdetected.
SeeAppendixA“Integratedmanagementmodule2.1(IMM2.1)errormessages”onpage277,Appendix
B“UEFI/POSTdiagnosticcodes”onpage841
,andAppendixC“DSAdiagnostictestresults”onpage
865formoreinformation.
Troubleshootingbysymptom
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
Ifyoucannotfindasolutiontotheprobleminthesetables,seeAppendixC“DSAdiagnostictestresults”on
page865forinformationabouttestingtheserverand“RunningtheDSAPrebootdiagnosticprograms”on
page68foradditionalinformationaboutrunningDSAPrebootprogram.Foradditionalinformationtohelp
yousolveproblems,see“Starthere”onpage53
.
Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe
followingstepsbeforeyouusethetroubleshootingtables:
Step1.Checkthesystem-errorLEDontheoperatorinformationpanel(see“Operatorinformationpanel”
onpage19).
Step2.Removethesoftwareordevicethatyoujustadded.
Step3.RunDynamicSystemAnalysis(DSA)todeterminewhethertheserverisrunningcorrectly(for
informationaboutusingDSA,seeAppendixC“DSAdiagnostictestresults”onpage865).
Step4.Reinstallthenewsoftwareornewdevice.
CD/DVDdriveproblems
UsethisinformationtosolveCD/DVDdriveproblems.
Table7.CD/DVDdrive'ssymptomsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyaTrained
technician.
70LenovoSystemx3550M5InstallationandServiceGuide