Diagnostics information 2-17
7013-XXX
Service error codes
Service error codes are generally non-recoverable except in an intermittent condition when the printer can be
put into POR to temporarily recover from the error condition.
Error Description Action
8xx.xx Scanner service errors
840.01
Scanner
disabled
Scanner disabled: the scanner is disabled and cannot be
used.
Enter the configuration menu, and re-enable the
scanner module. See “840.xx service check”
on page 2-44.
840.02
Scanner
auto
disabled
This message is posted when the MFP PORs.
Enter the configuration menu, and re-enable the
scanner module. See “840.xx service check”
on page 2-44.
841.00
Image pipeline ASIC See “CCD service check” on page 2-46. Also,
see “Flatbed home position service check” on
page 2-47.
841.01
Service image processing unit: AFE register mismatch
841.02
841.03
Service image processing unit: SCNCHN DMA
841.04
Service image processing unit: new line too soon
interrupt
Check the sequencer settings. See “CCD
service check” on page 2-46. Also, see
“Flatbed home position service check” on
page 2-47.
841.07
Service image processing unit: tonal data overrun See “CCD service check” on page 2-46. Also,
see “Flatbed home position service check” on
page 2-47.
841.09
Service image processing unit: image processing too
slow
841.96
System time out: SIZAR out of band interrupt
841.97
Service image processing unit: output data uncollected
841.98
Service image processing unit: SCNCHN DMA underrun
841.99
Service image processing unit interrupt handler delayed
crash
842.00
Scanner failure: communication failure See “CCD service check” on page 2-46.
843.00
Scanner failure: carriage failed to home or move to
desired position
Carriage mechanical failure. See “Flatbed motor
service check” on page 2-46.
843.01
Scanner Failure: ADF mechanical failure See “ADF paper jam service check” on
page 2-49.
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