Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Print Quality Rules of Thumb
If you encounter print quality problems, follow the tips below. Following these simple rules may solve the
problem easily and quickly.
• Always run a new Settings/Configuration page showing the:
• Page Count – Is it time for a maintenance kit?
• Supply Life – are any of the supplies low or exhausted?
• Firmware/Code Levels – Are the code levels old/obsolete?
• Media Settings – does the printer media settings match what’s in the Trays?
• Always check the Media Type and Size used.
• Is the media used within the printer’s manufacturing specification?
• Are the printer and/or Driver set correctly for the paper type/size?
• Always print the printer’s Self Test pages.
• How does the print vary from what is expected?
• Try reseating the supplies.
• Check for damage as you reseat them.
• For tricky problems, think about the EP Process Steps. Eliminate the components/areas that
couldn’t cause the problem until you are finally left with what could.
Starter cartridges cannot be swapped between printers for troubleshooting purposes as it will post an
error message.
For Training Purposes Only 94 4/21/2014
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