Diagnostic information 2-47
4060-xxx
Duplex option service check
Messages displayed when a 23x Duplex Paper Jam displays.
If sheets have been accumulated to be stapled or offset when the jam is detected, the printer
alternately flashes the primary and secondary messages to indicate that all accumulated sheets
should not be removed during the jam clearance procedure. Obviously, if no sheets have
accumulated for stapling, then no message flashing occurs and the primary message is used.
When the secondary message is posted, if accumulated sheets are removed during jam clearance,
the printer does not reprint the removed sheets. Furthermore, after the printer resumes printing and
the print job is completed, the portion of the job printed after the jam is not stapled.
Duplex paper jams
11
Loads connected to the
system board
Turn the printer off and disconnect each cable connected to the
system board and each option installed on the system board until the
problem is located.
Warning: When removing any card installed on the system board
observe all ESD precautions when handling these options.
23x jam code Jam location
231 Rear Media did not arrive at the duplex input sensor, but did leave the fuser exit
sensor.
232 Rear Media did not clear the duplex input sensor, but did leave the printer fuser exit
sensor.
233 Rear Media failed to make the duplex double feed sensor during turnaround.
234 Rear Media did not arrive at the duplex exit sensor.
235 Front A piece of media is over the duplex double feed sensor.
236 Front Media did not leave the duplex exit sensor.
237 Front A duplexed sheet did not reach the printer input sensor.
238 General Error A piece of media is over the duplex sensors during a reset.
FRU Action
23x Paper Jam
Check Duplex
Leave Job
in Finisher
Primary message Secondary message
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