Can send but not receive faxes
Try one or more of the following:
LOAD PAPER
If the tray is empty, then load paper in the tray or feeder.
CHECK THE RING COUNT DELAY SETTINGS
The ring count delay sets the number of times the phone rings before the printer answers. If you have extension
phones on the same line as the printer, or subscribe to the telephone company's Distinctive Ring service, then keep
the Ring Delay setting at 4.
1 Type the printer IP address in the address field of your Web browser.
If you do not know the IP address of the printer, then you can:
• View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu.
• Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section.
2 Click Settings > Fax Settings > Analog Fax Setup.
3 In the Rings to Answer field, enter the number of times you want the phone to ring before the printer answers.
4 Click Submit.
REPLACE THE TONER OR PRINT CARTRIDGE
Replace the toner or print cartridge.
Can receive but not send faxes
These are possible solutions. Try one or more of the following:
THE PRINTER IS NOT IN FAX MODE
On the home screen, touch Fax to put the printer in Fax mode.
THE DOCUMENT IS NOT LOADED PROPERLY
Load the original document faceup, short edge first into the ADF or facedown on the scanner glass in the upper left
corner.
Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY
• Check to make sure the shortcut number has been programmed for the number that you want to dial.
• As an alternative, dial the telephone number manually.
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