MAKE SURE THE TONER OR PRINT CARTRIDGE IS NOT LOW ON TONER
When 88.xx [color] cartridge low appears, make sure that toner is distributed evenly among all four
cartridges:
1 Remove the cartridge.
Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print
quality of future print jobs.
2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.
3 Reinsert the cartridge.
Note: If print quality does not improve, then replace the cartridge of the color that is not printing.
If the problem continues, then the printer may need to be serviced. For more information, contact customer support.
Repeating defects appear on a page
Try one or more of the following:
MAKE SURE THE PHOTOCONDUCTOR UNIT IS NOT DEFECTIVE
The photoconductor unit may be defective if marks occur repeatedly in only one color and multiple times on a page.
• Replace the photoconductor unit if the defects occur every 94.2 mm (3.71 in.) or 37.68 mm (1.48 in.).
MAKE SURE THE FUSER IS NOT DEFECTIVE
The fuser may be defective if the marks occur down repeatedly in all colors.
• Replace the fuser if the defects occur every 141 mm (5.55 in.).
Skewed print
Try one or more of the following:
CHECK THE PAPER GUIDES
Adjust the length and width guides in the tray to the correct positions for the paper size loaded.
• Make sure the guides are not too far from the paper stack.
• Make sure the guides are not pressing too lightly against the paper stack.
CHECK THE PAPER
Make sure you are using paper that meets the printer specifications.
Troubleshooting
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