Rev #2 Version 3.00 August 2020
Page 79 of 80
10 Troubleshooting
Q: My computer does not recognize the NANO
4
as a USB mass storage device?
A: Make sure that the NANO
4
is turned off before connecting it to the computer.
Q: Is the internal Li-Ion battery for the NANO
4
end-user replaceable or would I need to send
the unit back to LXNAV, or to a dealer to have the battery replaced?
A: Users cannot replace the Li-Ion Battery. Refer to Section 5.13.
Q: I can't read theNANO
4
on my notebook.
A: Change the power management scheme on your notebook or connect the notebook to a
power supply.
Q: When I connect the NANO
4
to my notebook the message "USB device connected"
appears, disappears, appears again, etc. from the laptop screen.
A: Change the power management scheme on your notebook or connect the notebook to a
power supply.
Q: Can I open files from the NANO
4
on the Apple computer?
A: Yes.
Q: I run Ubuntu on my laptop so I cannot run NanoConfig.exe.
A: NanoConfig is a Windows application and runs only on a windows operating system.
Q: Can I declare a task with an OUDIE?
A: Yes declarations can be done via a serial cable or over Bluetooth. Please read step by
step instructions:
http://www.lxnav.com/downloads/manuals/FAQ_Upload_declaration_from_OUDIE%20to%2
0NANO.pdf
Q: When I run NanoConfig, I'm getting errors.
A: Probably a Microsoft Net Framework is not installed.
Q: I don’t have enough memory in the device to install the necessary map CIT files from
your site. Apparently, I have X GB in the file-trashes, but this file does not appear on my
computer when the device is connected. How can I empty this trash file? My problem is
that no Trash folder shows up in the Nano device when I look at it on my Mac computer.
A: Please use next how-to guide for formatting in Mac
OS:https://www.admfactory.com/how-to-format-usb-flash-drive-to-fat32-in-mac-os/. It is
important that you select "Master Boot Record" scheme before formatting.
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