System Overview
2.7.1 Mitel Applications
Table 8: Mitel applications
Application Main features
Mitel Dialer • Simple first party CTI application
• Dial, answer, hang up
• Integration in Outlook, Lync 2013 and Office
365
• Search in directories
• Compatibility with MiVoice 5300, MiVoice 5300
IP, Mitel 6800/6900 SIP, Mitel 600 DECT series
phones
• Installation via SSP or WebAdmin
• Click to call support (e.g. for Hospitality
Manager)
Mitel Open Interfaces Platform (OIP) • Application interface for deep integration of
applications by Mitel or other manufacturers
(see Application interfaces)
• Easy to manage through an integrated web-
based application
• Integrates the MiVoice 1560 PC Operator and
Mitel OfficeSuite applications
• Presence-controlled communication coupled
with Outlook diary entries
• Integration of contact databases and directories
(Outlook, Exchange, Active Directory, LDAP
directories, phone book CD)
• Integration of building automation equipment
and alarm systems
• Call centre functions with flexible routing
algorithms, skill-based agent groups and
emergency routing
• Unified messaging with notification whenever
new voice messages are received via email
(incl. message attachment)
• Partner program for integrating and certifying
applications by other manufacturers
• Also available as OIP Virtual Appliance, for
installation on a VMware server or HyperV.
Release 7.1
System Manual for Mitel SMB Controller 20
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