System Overview
Application Main features
Mitel MiCollab Comprehensive Unified Communications and
Collaboration solution:
• Central software provided for industry standard
servers or virtual environments
• Integration of Microsoft
®
Outlook
®
, IBM
®
Lotus
Notes
®
Google
®
, Microsoft
®
Lync
®
etc.
UC clients for desktop, web and mobile
applications:
• Comprehensive real-time presence information
• Dynamic call distribution
• Real collaboration with joint use of the desktop
and documents
• Easy retrieval of voice messages
• Secure instant messaging (IM) and data
transmission
• Audio, web and video conferences
Mitel 400 CCS • Mitel 400 CCS is an additional application
for the Mitel 400 Call Center, and provides
statistics / reporting functions and agent
monitoring (CCS = call centre supervision). The
licensing of the application is made via OIP.
Mitel OpenCount • MitelOpenCount is a software package used
for the call logging management on the
communication system. It consists for selected
sectors of basic, comfort and premium solutions
and is installed on an external server.
Release 7.1
21 System Manual for Mitel SMB Controller
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