System Overview
Application Main features
Mitel BusinessCTI • Powerful Unified Communications solution
• Presence management with calendar
integration
• Instant Messaging (chat), video, SMS and e-
mail functions
• Compatibility with the federation between Mitel
Business CTI servers and/or Microsoft Lync
and OCS
• Easy integration into CRM and ERP systems
• Compatible with other call managers
• Clients for PC (Windows, Mac) and mobile
phones/tablets (Android/IOS) available
• Optional additional modules Mitel BusinessCTI
Analytics
MiContact Center Business • Contact Center on a location with up to 80
agents
• Progress reports
• Real-time monitoring
• Dynamic agents and wait loop control
• Screen pop
• Intelligent Messaging
• Multimedia compatibility
Mitel Border Gateway (MBG) • Highly scalable solution which offers mobile
and external workers secure and seamless
access to the company's voice and data
applications, regardless of their location. How
to deploy such a solution refer to the document
“Mitel SIP Teleworker via MBG on MiVoice
Office 400”.
Release 7.1
System Manual for Mitel SMB Controller 22
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