System Overview
telephony. Third-party applications can also be integrated on MiVoice Office 400 series systems via
different interfaces without OIP.
2.7.2.1 Mitel Open Interfaces Platform
Figure 3: OIP as middleware between communications system, external data sources and applications
OIP services
The OIP services are the central components of OIP. They are used to control the system and make
the OIP features and interfaces available. Thanks to the modular organisation and vast configuration
possibilities, versatile and customer-specific solutions can be set up.
OIP applications
Sophisticated Softphones are available as OIP applications and are controlled as clients via OIP.
• Mitel OfficeSuite is a rich-client application, which significantly broadens the range of functions of the
coupled fixed and cordless phones.
• MiVoice 1560 PC Operator is an operator application which can be used as rich-client application
together with a fixed or cordless phone or alone as Softphone.
Possible OIP application fields are listed in the following sections:
OIP as directory server
Already available directories, databases, and phone books are linked to OIP and made useful for name
dialling and identification.
Integration is compatible with many standard databases such as Microsoft Exchange, Microsoft Outlook,
Microsoft Active Directory, communication server directories, LDAP and ODBC directories and electronic
phone books.
Release 7.1
25 System Manual for Mitel SMB Controller
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