System Overview
Moreover, Microsoft Exchange directories can be directly synchronised.
Unified Communications - OIP as telephony server
When OIP is used as telephony server, telephony integrates in a scalable manner into IT communication:
Top-class Softphones, PC-operated fixed and cordless phones, presence-controlled call, voice mail control
and calendar coupling via presence profiles, name dialling and call number identification via all linked
company directories, synchronisation of Microsoft Exchange contacts, e-mail notifications, etc. facilitate
daily communication.
OIP as operator centre
Several multi-functional operator applications can be organised with call centre functions in operator
groups.
OIP as call center
The powerful Mitel 400 Call Center is an integral part of OIP and provides all the main features such as
flexible routing algorithms (cyclical, linear, longest time available, CLIP-based, last agent), skill-based
agent groups as well as an analysis of the call centre data (online and offline) with chart-based evaluation.
In the event of a network interruption the emergency routing ensures the maximum availability of the
system.
The agent functionality is available on all system phones including Softphones. This applies equally to
home workstations and to all the users on a Mitel Advanced Intelligent Network. The one number user
concept can also be set up for agents, which provides the staff of a Call Center with maximum mobility
within the company.
The Mitel 400 Call Center is easy to manage and configure thanks to OIP WebAdmin. Various monitoring
functions, simple statistical evaluations and work group control can be comfortably implemented using the
administration interface.
Mitel 400 CCS is an extension of the Mitel 400 Call Center and offers several possibilities of statistically
evaluating the call centre operation. Offline and online reports enable the call center operator to analyse
and optimise call centre operations.
OIP as application interface
Certified third-party manufacturers can, for instance, integrate sector-specific applications into the MiVoice
Office 400 communication environment.
OIP as automaton and alarm system
External alarm systems and building automation equipment (e.g. KNX) are easily monitored through
the connection to the communication system. This allows information to be exchanged in a simple way
between the systems. In this way the user can use his system phone for voice communications and for
monitoring external systems.
The I/O service offers a wide range of features which allows very flexible uses and versatile applications.
Some of its examples are listed below:
• Alarming equipment for maintenance personnel
Release 7.1
System Manual for Mitel SMB Controller 26
To Next Page
Loading...
Need help?
General
