System Overview
Application example
• Busy indicator
• Group functionality
• Networked CTI solution
• Automatic Call Distribution (ACD)
2.7.2.4 ISDN interface
MiVoice Office 400 supports the ISDN protocols ETSI, DSS1 and QSIG.
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Besides the possibility of
networking various systems into a PISN (Private Integrated Services Network) via the ISDN interface,
these protocols also provide various functions that can be used for connecting external applications (e.g.
IVR systems, fax server, voice mail systems, unified messaging systems, DECT radio systems).
2.7.2.5 Configuration
The MiVoice Office 400 communication server is configured via the web-based WebAdmin application.
Other components of the application include special accesses for hospitality and hotel solutions as well as
a configuration wizard.
2.7.2.6 System monitoring
The system status is monitored with event messages which can be sent to various internal or external
destinations. Examples of message destinations are: system phones, events log WebAdmin), e-mail
recipients, SRM servers, alarm servers (ATAS) or SNMP destination. Event messages are also accessible
via the Mitel Open Interfaces Platform for application manufacturers.
2.7.2.7 Call logging
The Call Logging Manager includes data acquisition for incoming traffic (ICL), outgoing traffic (OCL) and
the counting of the acquired call charges according to a variety of criteria. The data can be retrieved via
different interfaces and subsequently processed.
2.7.2.8 Hospitality/Hotel
The MiVoice Office 400 communication servers offer you several possibilities to implement a hospitality
and hotel solution, with different operation applications and interfaces. Configuration is done through
WebAdmin. The Mitel 6940 SIP, Mitel 6873 SIP, MiVoice 5380 / 5380 IP reception phone or the web-
based Mitel 400 Hospitality Manager application is available to operate the functions. Reduced hospitality
functionality are also available on Mitel 6920 SIP, Mitel 6930 SIP, Mitel 6867 SIP and Mitel 6869 SIP
phones. A connection to a Property Management System (PMS) via the communication server's Ethernet
interface is also possible. The commercially available FIAS protocol is provided for this purpose.
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for USA and Canada on Mitel 470 other protocols are supported.
Release 7.1
29 System Manual for Mitel SMB Controller
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