Reset connections, settings, or apps
Try these resets if you’re having issues with specific features on your phone. If the reset doesn’t resolve
issues, you can take the larger step of resetting your phone.
Reset Wi-Fi, cellular data, and Bluetooth
Use this reset if:
•
Wi-Fi doesn't work. Wi-Fi network name doesn’t show on your phone.
•
Cellular/mobile data: No signal and in the status bar. You can't make/receive calls, or calls
frequently drop.
•
Bluetooth doesn't work or disconnects automatically.
•
VPN doesn't work as expected.
What gets deleted/removed when you reset
•
All Wi-Fi devices and passwords set up on your phone
•
All cellular/mobile settings, like preferred cellular network
•
All paired Bluetooth devices set to connect with your phone, like ear buds, car audio, speakers
•
All VPN configurations set up on your phone
You cannot choose individual connections to reset; they will all reset.
Reset
If you're having problems with connections, review this information first:
•
Wi-Fi
•
Bluetooth
•
Cellular data
•
Hotspot (internet sharing)
Then, if you’re still experiencing problems, try resetting all network settings:
1. Go to Settings > System > Reset options.
2. To reset your network connection, tap Reset Mobile Network Settings.
3. To reset other connections, tap Reset Bluetooth & Wi-Fi.
4. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
Reset eSIM
Use this reset if you're changing phones or changing SIMs.
Fix issues : Maintenance procedures
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