68P80801E30-A 5/1/2002 1-5
Gen 3 Site Controller System Manual Chapter 1 Manual Overview
Repair and Technical Support
Repair and Technical
Support
Motorola provides technical support services for installation, optimization
and maintenance of site controller equipment.
Before calling...
Be sure to have the following information available prior to contacting
Motorola Technical Support to help minimize down-time:
■ location of the system
■ date the product was put in service
■ software versions of affected equipment
■ symptoms of the problem
■ date the problem was first noticed
■ if the problem can be reproduced
■ what causes the problem to occur
■ any unusual circumstances contributing to the problem (i.e., loss of power)
Technical support
For support of Motorola infrastructures, call the following phone number.
This phone number is not valid for technical support of mobile
communications equipment.
(US) 1-800-499-6477
(International) 1-847-538-6898
Repair procedure
If a board should require service or repair, be sure to note the following:
■ always use a static grounding wrist strap before handling any board or
module
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