Neopost AS-970C User Manual

SECTION 6
TROUBLESHOOTING
1
07
Interface Communication Problems
CONDITION PROBLEM SOLUTION
Printer Driver does not
respond to printer being
connected via USB.
Driver shows printer off-line,
even with printer connected and
powered-up.
Wrong USB port selected in
“Printer Driver”.
More th
an one copy of the
“Printer Driver” is present and
the wrong one was selected.
S
ystem is hung-up.
USB Port, or Cable Connection
problem
V
erify that you are selecting the
appropriate USB port in the
driver Ports Tab. Note: During
driver install the USB port was
automatically assigned. However
if someone changes the port
setting in the driver you will need
to manually reassign the port.
If a second Printer Driver was
loaded; be sure to select the
appropriate one as your default.
C
lear spooler, and then reboot
printer/computer.
Test using known good USB
cable; replace cable if necessary.
If still no communication; check
printer using another known
good system (computer,
software, cable).
No communication with
Toolbox utility.
Computer system does not meet
minimum requirements.
Java/Microsoft .NET Framework
not installed or version not
supported.
Printer’s Toolbox (Embedded
Web Server) not responding.
Firewall is blocking
communication with Toolbox.
System is hung-up.
USB Cable connection issue.
Check that computer system
meets minimum requirements.
Install/Update Java to version 6.
Install Microsoft .NET
Framework 3.5 (32 bit) or 4 (64
bit).
Close and reopen Toolbox utility.
Change firewall settings to allow
access.
Reboot printer/computer.
Check/replace USB cable.
Job is sent, but printer does not
feed or print.
Printer not connected to
computer.
Printer Error
Media Sensor is covered in Print
Engine.
Improper Driver Config.
System is hung-up.
Incorrect settings for wiper &
pump motors.
Connect printer cable to
computer and resend job.
Open Toolbox utility to view
errors.
Open clamshell and remove
media.
Uninstall, Re-install Driver.
Reboot printer/computer.
Call Service Support
Erratic output
(printing garbage, feeding blanks,
etc.)
Problem with software
Improper driver selected.
System was disrupted by static
energy.
Test from another software
program. Contact software
vendor.
Use Printer Driver
R
eboot printer/computer.

Neopost AS-970C Specifications

General

Brand	Neopost
Model	AS-970C
Category	Printer
Language	English