Neopost AS-970C User Manual

SECTION 6
TROUBLESHOOTING
110
Toolbox System Status Messages
Displayed, in r
ed, in the Printer Toolbox utility.
Valid for printers with firmware version 20130820 or higher installed.
SYSTEM STATUS PROBLEM SOLUTION
PAPERPATH_FEED_TIME
OUT
Out of Paper
Media is not reaching
the print engine.
Hesitation in media feed.
Load media into printer and press the
PAPER/RESUME button.
If media is present; check/adjust the
guides and separators.
Tip: It is also possible to get this error if
the media jams after reaching the
Paperpath Exit sensor, and the trailing
edge is still in the Entry sensor. See
below.
Possible Paper Jam; if
error is shown in
combination with
“Reason: Uncapped
printhead or clamshell
open” message.
S
ee “Paperpath_Paperjam” solutions.
PAPERPATH_PAPERJAM
Paperpath: Entry:Yes Exit:Yes
or
Paperpath: Entry: No Exit:Yes
or
Paperpath: Entry:Yes Exit:No
N
o = not blocked
Yes = blocked (interrupted)
Paper Jam
Media jam detected.
P
rinter has detected that
one of the media sensors
is blocked (interrupted).
Carefully open the Clamshell, remove
jammed Media from printer and close
the Clamshell. The System Status
message in red should go away.
The toolbox “Paperpath” line should
change to:
Paperpath: Entry: No Exit: No
After you clear the jam you can;
Press RESUME button to continue
printing.
Press the CANCEL button to cancel the
job, and then manually clear the job
from the computer’s print queue.
DOOROPEN_FRONT
Printer has detected that
the “Clamshell” is open.
Verify that the “Clamshell” is closed
and securely latched at both sides.
If closed; contact Service to check latch
& switch. Service Tech - if problem
occurs after firmware is updated on a
Z2i engine; please contact tech support
to obtain “Z2i default script”.
DATA_PATH_UNDERRUN
Media is not making it
from the entry sensor to
the exit sensor in the
appropriated time.
Possible issue with
format or orientation of
job being sent.
Dirty Encoder Wheel
Check/clean transport rollers.
Check/clean sensors.
Tr
y changing the orientation setting in
the software/driver or setting a different
media size.
Check/clean the Encoder Wheel.
If problem persists contact technical
support.

Neopost AS-970C Specifications

General

Brand	Neopost
Model	AS-970C
Category	Printer
Language	English