103
6
6. Troubleshooting
This chapter provides information about troubleshooting your ProSafe Dual Band Wireless-N
Access Point WNDAP360. After each problem description, instructions are given to help you
diagnose and solve the problem. For the common problems listed, go to the section indicated.
• Is
the wireless access point on?
Go to Basic Functioning on p
age 104.
• Have
I connected the wireless access point correctly?
Go to Basic Functioning on p
age 104.
• I cannot
access the Internet or the LAN.
Go to You Cannot Access the Internet or the LAN from a Wireless-Capable Computer on
page 105.
• I cannot
access the wireless access point from a browser.
Go to You Cannot Configure the Wireless Access Point from a Browser on p
age 106.
• A time-out
occurs.
Go to When You Enter a URL or IP Address a Time-Out Error Occurs on p
age 107.
• I cannot
remember the wireless access point’s configuration password.
Go to Change the Administrator Password on p
age 68.
• I want
to clear the configuration and start over again.
Go to Restore the Wireless Access Point to the Factory Default Settings on p
age 66.
• The
date or time is not correct.
Go to Problems with Date and Time on p
age 108.
The wireless access point provides a packet capture tool that enables you to perform
problem diagnoses.
For information about how to use this tool, go to Use the Packet Capture
Tool o
n page 109.