9-2 Parts Replacement
9.3 Parts Ordering Information
9.3.1 Placing Your Order
Customers can order spare parts by contacting Asymtek Customer Service. Your Customer Service
Representative can take your order or assist you in setting up an account to purchase spare parts through
our Internet Web Store. When ordering parts, be prepared to provide the following information:
Your Company Name Billing Address
Shipping Address Part Number and Description
Purchase Order Number Quantity
Dispensing System Serial
Number (found on back panel)
Shipping Instructions with Collect
Account Number
" NOTE Find Customer Service contact information in the front of this manual or click on
Customer Service on Asymtek web page 2www.asymtek.com.
9.3.2 Shipping Instructions
When ordering parts, specify which carrier you prefer to use and provide your shipping account number.
If no instructions are received, Asymtek will determine the best shipping method and items will be
shipped prepaid with the shipping charge added to the invoice.
9.3.3 Warranty
Contact Asymtek Technical Support for any warranty issues pertaining to spare parts.
9.3.4 Credit and Exchanges
Contact Asymtek Customer Service for credit or exchanges of recommended spare parts or refurbished
components (components restored to original specifications but not sold as new).
9.3.5 Return Material Authorization
Contact Asymtek Technical Support to obtain a Return Material Authorization (RMA) before returning
any parts
.
" NOTE Find your local Technical Support contact on the Asymtek web page,
3Hwww.asymtek.com/support.htm.
To Next Page
Loading...
Need help?
General