System Maintenance - 134
to reject the card. Begin by using the READ function of
the front desk console to verify the card’s status. Most
problems of this nature begin with the encoding
process. As a final step, you may proceed to the door
with the card and the PP. Use the following checklist to
assist you:
1. Read the card. What is the expiration date and time?
Has the card expired?
2. Is the card authorized to access this wall reader?
3. Has a new card been made, voiding the original card?
4. Take the PP to the door. Connect the PP to the lock,
turn it on, and press the MENU key until the word
TEST appears on the display. Do not push any
buttons. Insert the Guest Card in the lock. The PP
will display the reason that the card does not work in
the lock.
Problem: A wall reader displays a flashing red
and green light to a Guest or Staff Card.
Since a wall reader does not have a privacy switch, this
indication can only mean that the card being used is out
of shift. If the keycard is supposed to be valid for this
time period, use the Portable Programmer to check the
time of the wall reader. This is done by using the test
function of the Portable Programmer. If the time is
wrong in the wall reader, update the reader with the
Portable Programmer. If the time is correct, the key is
not valid for this shift. Contact Technical Support for
help with this issue.
Problem: A wall reader displays a flashing red
light to a Guest or Staff Card.
This means that the wall reader was blocked with a
Blocking Card. This may have been done to keep
people from going through this door for maintenance
purposes. To reactivate the door, insert the Blocking
Card again. The green light will display indicating that
the wall reader is back in service.
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