Optos P200T - Why Cant I Login

Chapter 3 - How to...
Problem Possible cause Solution
Patient position
feedback NOT
showing on some
eyes.
Ambient lighting too bright;
irregular pupil shape;
unmanaged ptosis.
Ensure the patient’s pupil is centered on the cross
hairs on the touch screen.
Imaging when the
patient position
feedback is green
does NOT produce
good results.
System virtual point is offset
leading to incorrect feedback.
Compensate by imaging with the alignment target on
red or blue, as appropriate.
Images taken
include large lid and
lash obscuration.
Poor patient position;
unmanaged ptosis.
Review the positioning guidance in this document,
see Capture images on page32. Contact Optos for
additional training if required.
optomap images
show horizontal line
artefacts.
System slit mirror requires
cleaning.
Contact Optos to arrange for a Field Service Engineer
to clean the slit mirror.
optomap images
show small random
artefacts in fixed
position.
Dust on the main mirror, or
main mirror dirty.
Use the recommended cleaning materials and
procedure for cleaning the main mirror, see Cleaning
the main mirror on page44.
If the issue persists contact your Optos
representative.
I see a bright reflex
above the optic
nerve head.
Patient is too close. Image with the patient further out.
Scan head NOT
starting up. Screen
and power LEDs are
on.
Uncontrolled shut down
leading to disk checks at start-
up.
Allow 15 minutes for the device to complete start up.
Be sure to shut down correctly at the end of each day,
see Switch off at the end of each day on page30.
Cannot image due to
image server error.
Image server disk is full.
Storage provisions on the image server need to be
extended. Contact Optos for assistance.
Cannot locate
images just taken of
patient.
Images taken under wrong
patient.
Confirm the patient's name and check against the
patient name displayed for the recently captured
images. If they do NOT match contact Optos for help
moving them.
Images are NOT
appearing in review.
Server or communications
error.
Shut down the scan head and image server. Restart
the image server first followed by the scan head, see
How do I restart the image server? on the next page
and How do I restart the scan head? on the next page.
I cannot login to
OptosAdvance.
Account does NOT exist;
password error.
Contact your local system administrator and see Why
can't Ilogin? below.
Multiple failed login attempts will result in the user
account being locked until a System Administrator
unlocks the account.
3.4.9.1 Why can't Ilogin?
This is usually a password typing error (all passwords are case sensitive). Please check your keyboard [Caps
Lock] is NOT on. Contact your System Administrator for assistance if you have forgotten your username or
password.
Part Number: G102748/9GSE Page 47 of 65
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