Optos P200T - How Do I Restart the Image Server; How Do I Image if the Alignment System Does Not Recognize the Eye; How Do I Restart the Scan Head; What Information Do I Need When Contacting Optos

Chapter 3 - How to...
Ask your System Administrator to confirm your username and reset your password if necessary.
If no user details are displayed then there may be a problem with the connection to the image server.
1.
End the current session and switch off the power.
2.
Restart the image server.
3.
Switch the power back on to the scan head.
If you still experience problems please contact your Optos representative, see Contact us on page59.
3.4.9.2 What information do I need when contacting Optos?
You will need to provide your Site Number when contacting Optos. You can find the Site Number on your Optos
documentation.
You can find the Site Number in the Vantage Admin application. Full instructions are available in the Vantage
help files.
3.4.9.3 How do I image if the alignment system does not recognize the eye?
In some circumstances the device may NOT recognize the patient's eye.
When this happens the alignment system will NOT display the pupil tracker, or the blue, green or red indicators
which show how close the patient is to the system.
To align the patient ensure the pupil is centered on the cross hairs on the touch screen.
3.4.9.4 How do I restart the scan head?
Scan head problems are often temporary and can usually be resolved by restarting the scan head following
these steps:
1. End the current session and shut down the device, see Shut down the scan head on page31.
2.
Switch the power back on.
3.
Log in to the scan head. Enter your username and password (all passwords are case sensitive).
Note
If you start up the scan head in error do NOT shut down the system during start up. If you need to shut down
the system wait until the start up has been completed, and the status indicator shows green and then select
on the touch screen to close the device.
3.4.9.5 How do I restart the image server?
Software problems are often temporary and can be resolved by restarting the PC.
Note
When restarting the image server:
l Ask scan head users to logout before shutting down the image server.
l Ask browser-based review client users and Viewing PC users to close Optos applications before
shutting down the image server PC.
1.
Close all applications on the PC.
2.
Select Start > Shut down > Restart to restart your PC. Exit any programs if prompted.
3.
Log on PC when prompted.
4.
You can now login to the scan head and re-open any Optos applications on the other PCs.
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