For Group
1. On the Group tab under Filter Settings, select one of the following items in the View Mode drop-down
list:
Group, Hour, Day, Date, Month, Trunk, Caller ID/CLIP
Note
If you select Hour, specify the time range (0:00–23:59) in Range.
2. On the Group—Filter Settings—Select Group screen, set the groups to analyse as follows:
a. Click Select.
b. Click the ICD group name you want to analyse from the ICD group names displayed on the
Available Group for ACD Report window. (Maximum 64 groups displayed)
c. Click ==> to move the ICD group you selected in step b. to the Selected Group for ACD Report
window. (Maximum 64 groups)
To delete an ICD group from the Selected Group for ACD Report window, click the ICD group
name, and then click <==.
d. Click OK.
3. Select the target time period for the ACD report on Group—Filter Settings—Select Period.
4. To show the report on a group basis, perform the following steps:
a. Click View Report.
The ACD Report - Group Report screen is displayed.
The filtered data is shown as follows:
4.1.3 Supervisory Monitor (ACD) Control
Operating Manual 327
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