General Conditions
Subject to the terms contained here
and below, Phase One warrants the
mentioned products manufactured
by Phase One against defects in
materials and workmanship for a
period of five (5) years* from the date
of purchase, covering parts and labor
for repairs.
This limited warranty gives you
specific legal rights and you may have
other rights that vary from region to
region. You are urged to verify
whether any additional rights may or
may not exist dependent upon your
jurisdiction. However, Phase One shall
not be liable for consequential
damages or loss of data.
During the warranty period, Phase
One undertakes at its discretion to
repair or replace defective items at no
charge to the customer, when such
defects are reported to Phase One
within the warranty period, and the
defective part(s) are returned to
Phase One no later than thirty (30)
working days after expiry of the
warranty period. The customer shall
cover the cost of transportation to
Phase One and Phase One shall cover
the transportation costs for returning
the products after repair.
The warranty is limited to the repair
or replacement of the faulty part. The
warranty does not cover faulty items,
where the customer or a third party
has attempted without authorization
from Phase One to make alterations
or repairs, or if the fault is caused by
any other circumstances or
equipment than the Products
themselves or if it is determined that
the cause of a failure is the result of
customer action or neglect (e.g.,
dropping or other accident), in which
case all costs will be invoiced to the
customer. The warranty shall cover
only such defects that are due to
faulty materials or workmanship.
Phase One carries no responsibility
for any indirect loss, e.g.
consequential loss; loss of profit; loss
of data; additional costs etc. as a
consequence of deficiencies in Phase
One’s deliveries.
Phase One shall have no obligation to
make repairs or replacements
required through normal wear and
tear or necessitated in whole or in
part by catastrophe, fault or
negligence of the user, improper or
unauthorized use of or attempt to
repair the Products by user or others,
or by causes external to the products
of part thereof such as, but not
limited to, power failure or unusual
environmental conditions.
Procedure for Warranty Repairs
Upon experiencing a problem with a
Phase One product, an authorized
Phase One Partner must be
contacted by you to assist you in
troubleshooting the problem and if
necessary in obtaining a Return
Merchandise Authorization (RMA)
number from Phase One. Upon
receipt by Phase One, Phase One
reserves the right to determine and
will determine whether the problem
lies within the warranty. When you
deliver the product to the Phase One
Partner, you must bring the original
purchase information and serial
numbers, including a copy of the
sales invoice. The product must be
shipped for the attention of the RMA
number. Shipping costs to Phase One
for RMA warranty repair are borne by
you, and any damages in shipping will
be billed to you. We recommend that
you obtain insurance to cover
potential damages during
transportation. RMA numbers are
only valid for four (4) business days
from the date of issuance so you
must ship within that period. If a
product is returned to Phase One (a)
without an RMA number from Phase
One; or (b) beyond the four (4)
business day period; or (c) without
proper packaging, Phase One retains
the right to refuse delivery of such
return and thereby to void the
warranty. Thus, we suggest that you
exercise great care in this process. If
the product is within warranty,
shipping costs in connection with the
shipping of the repaired product to
you will be borne by Phase One.
Otherwise shipping costs are borne
by you.
If you are having image quality
problems, you should always enclose
image samples so that Phase One can
determine the reason underlying the
problem you believe you are having.
All repairs completed within warranty
are covered by a normal 90-day
guarantee or the balance of the
original or extended warranty,
whichever is longer. Repairs
completed outside warranty are
covered by six (6) months warranty
on the repaired part.
5 Year Uptime Guarantee
Using the Uptime Guarantee you may
request a component loan unit be
sent to you within 24 hours*. We will
ship the loan unit to you using next
business day morning service at our
expense.
Phase One allows you one (1)
business day to verify the operation
of the loan unit and return the
defective product to Phase One.
If the defective product is not
returned within one (1) business day,
a penalty fee of USD250 / EUR200
per day for using the loan unit will be
invoiced.
Under the 5 Years Limited Warranty*
and 5 Year Uptime Guarantee, a loan
unit (camera body, digital back, lens
or viewfinder) will be available as long
as the repair lasts.
After the repaired product is returned
to you, the loaned product must be
returned to Phase One. Instructions
for shipping the loaned product will
be included with your repaired
product. Shipping and insurance
costs in connection with the shipping
of the repaired product to you will be
borne by Phase One. Return shipping
costs of the loaned product are borne
by you and must be made within 48
hours after delivery of the repaired
product. Failure to return the loaned
product in a timely manner will result
in Phase One invoicing for the loaned
product in accordance with our
current list price.
*Uptime Guarantee might be
impractical to achieve due to heavily
enforced tax regulations, in some
countries. Phase One will not be liable
for carrying out the Uptime
Guarantee shipments to countries
where such taxation is enforced.
Please ask you Phase One
representatives if you are in doubt.
Coverage of Warranty
This Limited Warranty is the complete
and exclusive statement of warranty
coverage, and it supersedes all prior
oral, written, express or implied
proposals and communications
pertaining to the subject matter
hereof. ALL EXPRESSED OR IMPLIED
WARRANTIES FOR PHASE ONE
PRODUCTS INCLUDING THE
IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE ARE
HEREBY WAIVED subject solely to
the limited warranties indicated in this
document. No warranties, expressed
or implied, will apply after the
warranty period has lapsed.
*The 5 Year Limited Warranty consist
of a 1 year warranty and 4 additional
years of warranty that are granted
after registration of the product(s). To
activate the 4 additional years of
Phase One warranty, customers are
required to register the product(s)
online at www.phaseone.com/My-
Pages, or through the registration
option when the camera is tethered
through Capture One Pro.
83General Conditions 83XT Camera System Manual |
To Next Page
Loading...
Need help?
General
