20 Troubleshooting Symptoms
250
Symptoms
The following tables list symptoms, INOP statements, and messages that you may encounter, along
with possible causes of the problem, and potential solutions. Symptoms are characterized by
functionality.
Table 6 2 General Pro b l e ms
Symptom Possible Cause Possible Solution
The HeartStart MRx does not
turn on.
There is no power. • Insert a fully charged battery.
• Connect to AC/DC power.
Audio is too low or absent. The QRS, Voi ce , or Alarm volume
is configured to a Ver y Soft or Off
setting.
Use the Volum e menu to adjust the volume of the
QRS beeper, voice prompts, and/or alarms.
Low battery life (appears to
deplete quickly).
The battery may be nearing its end
of life.
Replace the battery.
Battery charge indicators
inaccurate.
The battery may need calibration. Calibrate the battery.
All Settings Have Been Reset
To Default Values
message.
A power failure or critical software
error has occurred.
Reset alarms, waveforms, volumes, and other settings
previously defined for the current patient.
All Settings Have Been Set To
Factory Default Values
message, accompanied by a
Power Interrupted or Device
Restarted
message.
Corrupt or incomplete
configuration file.
Reload device configuration file.
Batteries Low message. The batteries may not have enough
remaining charge to provide 10
minutes of monitoring time or six
200J shocks.
• Insert a fully charged battery.
• Connect to AC/DC power.
Battery A Low - Switching to
Battery B
(or vice-versa)
message.
The specified battery needs
charging.
Charge the low battery.
Device Error. Service
Required.
message
Failure detected during start-up. Take the device out of use and call for service.
External Power Interrupted
message.
AC/DC power was removed; now
operating from battery power.
Connect to AC/DC power, if appropriate.
Fan Failure message. The internal fan should be running
but it is not.
Call for service.
Internal Memory Failure
message.
INOP message appears every
time the device is turned on.
The internal memory card has been
reformatted after failing an
automated test.
Patient data cannot be stored in
internal memory because the
internal memory card is not
recognized.
An attempt to print an Event
Summary or trending report was
requested during power up.
Although all previous data stored on the card has been
erased, it is now ready once again to record data.
Call for service.
Data Card was not available. Cycle the power. Wait at
least 16 seconds after power up before attempting to
print an Event Summary or trending report.
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