PowerFleet VAC4 - Page 74

PowerFleet
®
VAC4 and VAC4S Hardware User’s Guide
085-00000700 Rev K
support@powerfleet.com
Page 77 of 103
24-VAC Memory Full (Refer to Hardware Guide)
[FUNCTIONAL] The internal VAC memory is full.
Possible Cause(s)
Action
VAC communication
• Drive the vehicle near the Wireless Asset Manager (WAM), or Access Point for Wi-Fi systems,
and wait 1-30 minutes.
VAC error
• Verify that other VACs synchronize with the system correctly by driving another vehicle near
the Wireless Asset Manager (WAM) or Wi-Fi Access Point, waiting 2 minutes, then checking
the “Vehicle Configuration Status” report in PowerFleet® Vision Pro™ software to verify Last
Detected Date is the current date.
• If other VACs are synchronizing, complete an RMA form (See Appendix A)
• Call PowerFleet’s Customer Service for an RMA number.
o Only the VAC should be returned for analysis/repair.
o Once VAC is removed, the system MUST be hard-bypassed to use vehicle.
o Follow instructions on how to hard-bypass the system. (See Appendix B)
o Run “CloneVAC” on the new VAC (see Section 4 for instructions)
WAM/Modem
communication
• Verify that the WAM and Modem LEDs match the recommended state.
Refer to the Cellular WAM Installation Guide.
• If the LEDs do not match the recommended state, reboot the WAM by unplugging the WAM,
waiting 30 seconds and plugging the WAM back in. Verify that the WAM and Modem LEDs
match the recommended state.
Refer to the Cellular WAM Installation Guide.
• If rebooting the WAM does not work
o Complete an RMA Request form (See Appendix A)
o Call PowerFleet’s Customer Service for an RMA number.
o Only the WAM should be returned for analysis/repair.
Wi-Fi communication
• Verify the VAC is connected to the server.
• Update the Wi-Fi connection profile (SSID, Security method, credentials, etc.)
• Turn the Wi-Fi off.
• Turn the Wi-Fi on.
• If the VAC still does not communicate and the Wi-Fi status indicator displays no bars:
o Complete an RMA Request form (See Appendix A)
o Call PowerFleet’s Customer Service for an RMA number.
o Only the WAM should be returned for analysis/repair.
25-Unrecognized WAM (Refer to Hardware Guide)
[FUNCTIONAL] The VAC is receiving messages from other facilities
Possible Cause(s)
Action
WAM communication
cross talk with another
facility
• Verify VAC's Facility ID configuration matches the one provided for the site and
matches the other VACs at the site
• Contact PowerFleet Customer Service