PowerFleet VAC4 - Page 85

PowerFleet
®
VAC4 and VAC4S Hardware User’s Guide
085-00000700 Rev K
support@powerfleet.com
Page 88 of 103
45-Serial Data Error (Refer to Hardware Guide)
[FUNCTIONAL] The serial data communication (OEM CAN, etc.) has too many invalid packets.
Possible Cause(s)
Action
Serial/CAN cable connection
compromised
• Verify that the Serial/CAN cable is properly connected to both the Serial/CAN connection in
the vehicle and the C102 connection on the VAC
• Verify that the Serial/CAN cable is not damaged
Serial/CAN not
communicating from vehicle
• See vehicle manufacturer’s troubleshooting guide.
46-VAC Button Error (Refer to Hardware Guide)
[FUNCTIONAL] One of the VAC keypad buttons is stuck in the ‘pressed’ position.
Possible Cause(s)
Action
Keypad malfunction
• Complete an RMA Request form (See Appendix A)
• Call PowerFleet’s Customer Service for an RMA number.
• Only the VAC should be returned for analysis/repair.
• Once VAC is removed, system MUST be hard-bypassed to use vehicle.
• Follow instructions on how to hard-bypass the system. (See Appendix B)
• Run “CloneVAC” on the new VAC (see Section 4 for instructions)
47-Facility Code Error (Refer to Hardware Guide)
[FUNCTIONAL] The facility ID entered in the VAC does not match the facility ID being transmitted by the currently in-
range system.
Possible Cause(s)
Action
Incorrect facility ID
• Update the VAC’s facility ID
o Log into the VAC as a Maintenance operator
o Navigate to the Access > FacilityID screen
o Enter the facility ID provided by PowerFleet Support
Multiple facilities have
overlapping wireless
coverage
• Could also be an Incorrect Server IP or Port; Verify this also
• Contact PowerFleet Support
48-Wi-Fi FC IP Port Err (Refer to Hardware Guide)
[FUNCTIONAL] The facility ID is zero or the facility ID entered in the VAC does not match the facility ID being
transmitted by the currently in-range system.
Possible Cause(s)
Action
Incorrect facility ID
• Update the VAC’s facility ID
o Log into the VAC as a Maintenance operator
o Navigate to the Access > FacilityID screen
o Enter the facility ID provided by PowerFleet Support
• Could also be an Incorrect Server IP or Port; Verify this also.
Multiple facilities have
overlapping wireless
coverage
• Contact PowerFleet Support