Promise Technology Pegasus2 R2+ - Contacting Technical Support; Support Resources and Procedures

contActing technicAl suPPort
PROMISE Technical Support provides several support options for PROMISE users to access
information and updates. We encourage you to use one of our electronic services, which provide
product information updates for the most efcient service and support.
Promise offers local Phone Support for Pegasus2 during normal business hours Monday to Friday.
Please check the Contact Us page for phone numbers of local Phone Support and other contact
information.
PROMISE E-Support: https://support.PROMISE.com
PROMISE web site: http://www.PROMISE.com//
When you contact us, please have the following information available:
• Product model and serial number
• BIOS, rmware, and driver version numbers
• A description of the problem / situation
• System conguration information, including: motherboard and CPU type, hard drive models, SAS/
SATA/ATA/ATAPI drives & devices, and other controllers.
Return the product to your dealer or retailer or contact Promise technical support for instructions
before shipping the product.
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