your reSPonSiBilitieS
You are responsible for determining whether the product is appropriate for your use and will interface
with your equipment without malfunction or damage. You are also responsible for backing up your
data before installing any product and for regularly backing up your data after installing the product.
PROMISE is not liable for any damage to equipment or data loss resulting from the use of any product.
returning tHe ProDuct for rePair
If you suspect a product is not working properly, or if you have any questions about your product,
contact our Technical Support staff, and be ready to provide the following information:
• Product model and serial number (required)
• Return shipping address
• Daytime phone number
• Description of the problem
• Copy of the original purchase invoice
The technician helps you determine whether the product requires repair. If the product needs repair, the
technician issues an RMA (Return Merchandise Authorization) number.
Return ONLY the specic product covered by the warranty. Do not ship cables, manuals, CDs, etc.
USA and
Canada:
PROMISE Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
47654 Kato Road
Fremont, CA 94538
Asia-Pacic: Please return the product to your dealer or retailer or Contact
PROMISE technical support for instructions before shipping the
product.
Other Countries Please check PROMISE E-Support: https://support.promise.com
for the location nearest you. Contact the ofce or repair depot for full
instructions before shipping the product.
You must follow the packaging guidelines for returning products:
67
Promise Technology
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