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-54 C-Series Displays Installation Manual
What are the common problems and how do I solve them?
4.5 How can I get Technical Support?
Raymarine provides a comprehensive customer support service, on the world wide
web, through our worldwide dealer network and by telephone help line. If you are
unable to resolve a problem, please use any of these facilities to obtain additional help.
World wide web
Please visit the Customer Support area of our website at: www.raymarine.com
As well as providing a comprehensive Frequently Asked Questions section and
servicing information, the website also gives e-mail access to the Raymarine Technical
Support Department and a details of the locations of Raymarine agents, worldwide.
If you don’t have access to the world wide web, contact Technical Support where
specialists are available to answer questions about installing, operating and trouble-
shooting all Raymarine products.
Help us to help you
When requesting service, please quote the following product information:
• Equipment type.
• Model number.
• Serial number.
• Software issue number.
Problem Solution
Display does not function 1. Make sure that the power supply cable is sound and
that all connections are tight and free from corrosion.
2. Check relevant fuses.
“Scanner not responding” message Check that the cable connecting the scanner to the
radar display unit is securely connected and undam-
aged.
“Invalid scanner software: Version xx.x,
Version xx.x required”
Incorrect software version installed. Contact your local
Raymarine dealer.
“Open array cannot be powered from the
display”
Scanner not compatible with C-Series Display - refer to
Important Information
Section of this manual.
“Scanner hardware fault” Scanner not functioning -
refer to Chapter 4 -
Maintenance & Troubleshooting
of this manual.
The bearing displayed on the radar picture
is not the same as the actual bearing
Perform the bearing alignment procedures described in
Chapter 3 - System Tests and Alignment
of this manual.
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