To Next Page

To Previous Page

RED DSMC OPERATION GUIDE: EPIC/SCARLET

955-0020_V6.0, REV-J | 176

“UPGRADING ATTACHED PERIPHERALS” MESSAGE

SYMPTOM

During an attempt to upgrade firmware, the display shows the message “Upgrade Attached Peripherals”. After

turning the camera off and then on, the same message displays, and then prompts you to turn off the camera.

POTENTIAL RESOLUTION

 Ensure that you are upgrading your camera to the newest firmware version.

 One (1) of your modules or lens mounts (collectively known as “peripherals”) may be experiencing issues.

Remove all peripherals (except for the SSD module), and upgrade firmware. Then attach another peripheral,

and upgrade firmware again. Repeat this process, upgrading one (1) peripheral at a time. This will identify

which peripheral is experiencing issues. If there is a peripheral that will not upgrade, submit a Technical

Support request at https://support.red.com.

PRESET COULD NOT BE APPLIED

SYMPTOM

The display shows the following message: “Preset Could Not Be Applied”.

POTENTIAL RESOLUTION

Turn off the DSMC BRAIN

, power it back up, and attempt to apply the preset that failed.

CANNOT CONTROL CAMERA EXTERNALLY

SYMPTOM

The camera displays the message “For reliable external control over Ethernet your camera’s hardware may need

to be upgraded. Please contact your Bomb Squad representative”.

POTENTIAL RESOLUTIONS

If you see this message, contact your Bomb Squad representative to have your hardware upgraded. You will

not be able to control the camera externally until the hardware is upgraded.

GENERAL: MODULE OR LENS MOUNT NOT FUNCTIONING

SYMPTOM

Module or lens mount is not functioning correctly, or is not communicating with the BRAIN.

POTENTIAL RESOLUTIONS

 Perform a Hardware Rediscover. For more information, go to “Rediscover (Hardware Rediscover)” on page

121.

 Upgrade your camera firmware. For more information, go to “Upgrade DSMC Firmware” on page 171.

 Perform a System Restore. For more information, go to “Restore System” on page 120.

Other manuals for RED Epic

Questions and Answers:

Need help?

Do you have a question about the RED Epic and is the answer not in the manual?

General