RED Epic - CAMERA DOES NOT RECOGNIZE LENS

RED DSMC OPERATION GUIDE: EPIC/SCARLET
COPYRIGHT © 2015 RED.COM, INC 955-0020_V6.0, REV-J | 177
CAMERA DOES NOT RECOGNIZE LENS
SYMPTOM
The camera does not recognize the attached lens.
POTENTIAL RESOLUTIONS
 Ensure that the lens is compatible. For more information, go to “Lens Mounts and Lenses” on page 208.
 If using a PL lens, ensure that the BRAIN is providing power to the lens: go to Menu > Settings > Setup >
Lens and select the Enable Power to Lens check box.
 Detect the lens: go to Menu > Settings > Setup > Lens and select Detect Lens.
 Perform a Hardware Rediscover. For more information, go to “Rediscover (Hardware Rediscover)” on page
121.
CAMERA DISPLAYS N/A FOR APERTURE
SYMPTOM
The camera displays N/A for aperture when a lens is attached.
POTENTIAL RESOLUTIONS
 Ensure that your lens is completely locked in place.
 Remove your lens mount. Check the connection points for damage or debris. Install your lens mount.
 Perform a Hardware Rediscover. For more information, go to “Rediscover (Hardware Rediscover)” on page
121.
 Re-install your camera firmware.
 If your camera is on beta firmware, downgrade to the release build.
 If you are using a DSMC PL mount, go to Settings > Setup > Lens and ensure that power is enabled.
NOTE: Some lenses do not display the aperture information because they are incompatible. Some PL lenses do
not have i-technology data.
CAMERA CANNOT PAIR TO REDMOTE
SYMPTOM
The camera cannot pair to the REDMOTE
®
.
POTENTIAL RESOLUTIONS
 Ensure REDMOTE display indicates IDLE before attempting to pair the camera to the REDMOTE.
 Ensure the REDMOTE is detached from the rear of the BRAIN and turned on.
 Ensure the REDMOTE wireless in turned on.
 Ensure display does not show the message “REDLINK Upgrade Required”.
CANNOT SEE MENUS ON LCD TOUCHSCREEN
SYMPTOM
The LCD touchscreen does not display menus.
POTENTIAL RESOLUTION
Double-tap the LCD touchscreen to exit Clean mode.