220 Chapter 8 Solve a problem EN
Copy and scan issues
Copied documents or photos have unsatisfactory quality or lines, or the copier stops working.
‘Scanner Failure’ error displays
When attempting to scan, copy, or fax, a Scanner failure. Unable to scan, copy, or send a fax or Scanner System
Failure error displays.
The error displays for scanner hardware or power issues, such as a scanner bar jam or calibration issue, low
scanner bulb temperature, or an internal or external electrical problem. It is not related to network or USB
connection issues.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Step 1: Reset the printer
Reset the printer to recover from printer errors or failures.
1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: Ricoh recommends plugging the printer directly into a wall outlet.
5. Turn on the printer to complete the reset.
Step 2: Check scanner bar functionality
If you have a flatbed scanner, watch the scanner bar while scanning to see if it is working properly.
1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.
3. Look at the scanner. The scanner bar should illuminate and travel across the length of the glass.
If the scanner light does not illuminate or move, Contact Ricoh Customer Support to service the printer.
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