224 Chapter 8 Solve a problem EN
Copies are too small or too large, or paper is the wrong size
This issue is caused by the printer detecting the wrong size paper or copy job settings that do not match the
paper loaded.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Step 1: Reload paper
Make sure the paper is loaded into the printer correctly.
1. Remove the paper stack from the input tray.
2. Reload the paper, making sure the paper-width guides rest gently against the edges of the stack.
3. If a message displays on the printer control panel to confirm the paper type and size, touch OK if the size
is correct, or touch Change or Modify to change it.
Step 2: Change copy size settings
Adjust copy and paper size settings from the printer control panel menu to enlarge or reduce the size of copies.
1. Touch Copy, Copy Document, or Copy Photo on the printer control panel, and then select any available
basic settings that apply to your copy job.
2. Touch Settings or the Gear icon
to open the copy job options.
3. Scroll to access and change the following copy settings.
• Resize or Size: Change the size of the copy. Options can include a list of presets, custom sizes
between 25 and 50 percent of the original size, Fit to Page, and an Actual Size setting to make a
borderless copy.
• Paper Size: Select the plain or photo paper size for your copies, or select Automatic to let the
printer detect the paper loaded in the tray.
• Paper Type: Select the type of plain or photo paper for your copies.
• Tray Selection: Select the paper input tray with the paper being used for your copies.
4. Select Save Current Settings or Set as New Defaults to retain the settings for future copy jobs.
Step 3: Service the printer
Service or replace your Ricoh product if the issue persists after completing all the preceding steps.
Contact your sales or service representative.
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