230 Chapter 8 Solve a problem EN
Step 4: Update the printer’s firmware
Update the printer firmware for printers connected to a computer with Windows.
1. Make sure the printer is on and connected to the computer through your local network or USB cable.
2. Open the Ricoh website.
http://support.ricoh.com/services/device/qr/D0EW.html
3. Select the language.
4. Click the Firmware tab, and then click Download.
5. If a Firmware section is not listed, an update is not currently available for your printer.
6. Save the file to your computer.
7. Locate and then open the file to start the installation process.
If the issue persists, contact Ricoh.
Step 5: Contact Ricoh
Service or replace your Ricoh product if the issue persists after completing all the preceding steps.
Contact your sales or service representative.
Mac OS
Check the following items before proceeding.
• The printer is turned on and in a ready state.
Step 1: Repair the disk permissions
1. In the Applications folder, open the Utilities folder.
2. Double-click Disk Utility.
3. Select Macintosh HD on the left side of the window.
4. Click the First Aid tab, if it is not already selected.
5. Click Repair Disk Permissions.
6. Try to scan.
If the issue persists, continue to the next step.
Step 2: Contact Ricoh
Service or replace your Ricoh product if the issue persists after completing all the preceding steps.
Contact your sales or service representative.
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