238 Chapter 8 Solve a problem EN
Troubleshoot the wired network connection
Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the
printer, and then print a report to verify the connection.
1. Turn off the printer, and then disconnect the Ethernet cable from the router and the printer.
2. Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable.
NOTE
: Ethernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible
wires on the connector.
3. Reconnect the cable to a different Ethernet or LAN port on the router, and then connect the other end to
the printer’s Ethernet port.
4. Turn on the printer.
5. Check the lights on the printer’s Ethernet port to make sure the connection is successful. The green light
should be steady, and the orange activity light should blink.
6. Print a Wireless Network Test Results or Network Configuration report.
1. From the printer control panel, touch or swipe down the tab
at the top of the screen to
open the Dashboard, and then touch
(Setup).
2. Select Reports, and then select Network Configuration Page or Wireless Test Report.
7. Make sure the Network Status is Ready, or follow any instructions to resolve network issues identified
on the report.
Troubleshoot the printer USB connection
Check the USB cable for damage and recommended length, and then restart your printer and computer.
1. Turn off the printer and the computer.
2. Disconnect the USB cable from the computer and printer, and then inspect the cable.
• If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.
• If the cable is undamaged and shorter than 3 m (9 ft 10 in), connect the cable to a different USB
port on the computer. The port should be USB 2.0 or greater. If you are using a USB hub or docking
station, connect the cable directly to the computer.
3. Connect the cable to the printer.
4. Turn on the computer, and then wait for the startup process to complete.
5. Turn on the printer, and then add the printer (Mac) or wait for the computer to install the new device
(Windows).
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