EN 241Get help in this guide
Wi-Fi connection to printer is weak or frequently drops after setup
If the printer has been successfully connected to the network but does not maintain the connection, check the
network environment and settings for issues.
1. On your computer or mobile device, open the list of available networks.
2. Check the network signal strength. If the wireless icon shows a weak signal status
, move closer to the
router or range extender until a strong signal displays . Walls, metal bookcases, and electronics that
emit radio signals can weaken the wireless signal.
3. Open a website to confirm the internet service is working. If page load time is slow or intermittent,
restart the router. If necessary, contact your internet service provider to check if the service is down.
4. Limit the number of devices actively on the network, especially devices streaming content.
5. Move the router to a central location in the home, or add a range extender to improve signal strength
farther away from the router.
6. Contact your internet service provider or the router manufacturer for steps to check for and install any
firmware updates.
7. Print a Wireless Network Test Results or Network Configuration report.
1. From the printer control panel, touch or swipe down the tab
at the top of the screen to
open the Dashboard, and then touch
(Setup).
2. Select Reports, and then select Network Configuration Page or Wireless Test Report.
8. Review the report for connection status, network used, and any perform instructions provided for any
issues found.
If no issues are found and the printer is connected to the correct network, continue with these steps.
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