EN 247Get help in this guide
The “Fax Connected to Active Telephone Wall Jack” test failed
• Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
• Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled
on the back of the printer.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
• Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and
have them check the line.
• Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a
problem.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for
faxing.
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