3.Troubleshooting
33
Code Meaning Suggested Cause/Action
• Update the software because of the defective
software.
14-
16
Maximum Division Number Error
• When a mail is divided for the mail transmission and
the division number of a mail are more than the
specified number, the mail transmission is interrupted.
• Update the software because of the defective
software.
14-
17
Incorrect Ticket
• Update the software because of the defective
software.
14-
18
Access to MCS File Error
• The access to MCS file is denied due to the no
permission of access.
• Update the software because of the defective
software.
14-
20
SMTP Authentication Error
• Make sure that the administrator’s e-mail address is
the same as the SMTP authentication address or POP
before SMTP address.
14-
21
Transmission error of S/MIME
• Register the correct user certificate and device
certificate.
14-
30
MCS File Creation Failed Failed to create the MCS file because:
• The number of files created with other applications on
the Document Server has exceeded the limit.
• HDD is full or not operating correctly.
• Software error.
14-
31
UFS File Creation Failed UFS file could not be created:
• Not enough space in UFS area to handle both Scan-
to-Email and IFAX transmission.
• HDD full or not operating correctly.
• Software error.
14-
32
Cancelled the Mail Due to Error Detected
by NFAX
• Error detected with NFAX and send was cancelled
due to a software error.
14-
33
No Mail Address For the Machine
• Neither the mail address of the machine nor the mail
address of the network administrator is registered.
14-
34
Address designated in the domain for
SMTP sending does not exist
• Operational error in normal mail sending or direct
SMTP sending.
• Check the address selected in the address book for
SMTP sending.
• Check the domain selection.
14- Mail Job Task Error Due to an FCU mail job task error, the send was cancelled:
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